SPREQ house rules
Version 1.0, valid from 14 August 2026.
These rules form part of the General Terms and Conditions. They apply to everyone who uses SPREQ.
This English text is a translation provided for convenience. The Dutch version is the legally binding one.
SPREQ is a private service. We do not read along with your messages and technically we cannot. That does not mean anything goes. These rules set out what we do when we receive a report or see something ourselves outside an encrypted conversation.
1. What is not allowed
1.1 Criminal
- Distributing, possessing, offering or requesting child sexual abuse material. We always report this to the competent authorities
- Grooming or otherwise approaching minors sexually
- Distributing terrorist content or inciting it
- Trading in drugs, weapons, explosives or stolen goods
- Fraud, scams, false invoices, phishing, identity theft
- Money laundering and facilitating it
- Inciting hatred, violence or discrimination
- Threats, extortion, stalking
1.2 Harmful to others
- Sharing intimate images of others without consent
- Doxing: publishing or distributing others' private data in order to harm them
- Persistently harassing someone after a clear request to stop
- Encouraging others to self-harm
1.3 Misuse of the service
- Spam and unsolicited commercial messages in bulk
- Creating accounts automatically or on a mass scale
- Using bots, scripts or modified clients to burden or circumvent the service
- Scraping or harvesting the business search function
- Circumventing or attempting to circumvent our security
- Exploiting vulnerabilities instead of reporting them
- Reselling the service or offering it to third parties without our permission
1.4 Identity
- Impersonating someone else
- Using a company name or logo you are not authorised to use
- Providing incorrect details during Business Verified verification
- Using a profile name or profile photo that deliberately misleads others
1.5 Others' rights
- Infringing copyright, trademark rights or other rights
- Distributing confidential data of others that you have no right to
2. What is allowed
- Chatting about whatever you want. We do not interfere with the content of your private conversations
- Using work and personal profiles side by side
- Sharing files within the limits of your plan
- Giving criticism, including of us
3. What we do in the event of a violation
We assess every report on its own merits. Depending on the seriousness, we may:
| Measure | When |
|---|---|
| Warning | first, minor violation |
| Removing a profile name or profile photo | misleading or offensive visible details |
| Removal from the business search function | misleading company details |
| Feature restriction | repeated spam or misuse of features |
| Temporary suspension | serious or repeated violation |
| Permanent termination | very serious violation or persistent misuse |
| Withdrawal of Business Verified | incorrect or outdated company details |
| Report to the authorities | suspicion of a criminal offence involving danger to life or safety |
We do not take any measure based on the content of encrypted conversations, because we do not know it.
4. Reporting
If you see something that breaches these rules, please report it via the report button in the app or via abuse@spreq.nl. How the procedure works is set out in the document Reporting illegal content and abuse.
If you repeatedly submit reports that are clearly unfounded, we may temporarily restrict your ability to report.
5. Objection
If you disagree with a measure, you can object within 6 months via abuse@spreq.nl. A member of staff will reassess your objection. You will receive a substantive response within 14 days.
6. Changes
We may amend these rules. In the event of important changes, we will inform you at least 30 days in advance.