SPREQ accessibility statement
Version 1.0, valid from 14 August 2026.
This statement has been drawn up under the European Accessibility Directive (EU) 2019/882, implemented in the Netherlands through the Implementation Act on accessibility requirements for products and services. That legislation has applied since 28 June 2025.
This English text is a translation for convenience. The Dutch version is the legally binding one.
1. What this statement covers
- the SPREQ app for Android and iOS
- the website spreq.nl
- our customer service
2. The service we provide and how it works
SPREQ is a messaging service. The process consists of the following steps:
| Step | What the user does |
|---|---|
| 1 | Download the app from the App Store or Google Play |
| 2 | Create an account with a phone number or username |
| 3 | Set up one or more profiles |
| 4 | Add contacts |
| 5 | Send and receive messages, photos and files |
| 6 | Optionally make voice or video calls |
| 7 | Optionally take out a paid subscription |
| 8 | Get in touch with customer service |
Every step must be possible to complete independently by people with a visual, auditory, motor or cognitive impairment.
3. The standard we meet
We aim for WCAG 2.1 level AA for both the app and the website. Among other things, this means:
- Perceivable: text alternatives for images and icons, sufficient colour contrast, information not conveyed by colour alone, text scalable to at least 200 per cent
- Operable: fully operable with a keyboard, switch control and voice control, no time limits on operation, no flashing elements
- Understandable: clear language, predictable navigation, error messages that explain what has gone wrong and how to fix it
- Robust: compatible with VoiceOver on iOS and TalkBack on Android
4. Specific accessibility features of SPREQ
| Feature | Status |
|---|---|
| Support for VoiceOver and TalkBack | Planned |
| Dynamic font size following the system setting | Planned |
| High contrast and dark mode | Planned |
| Operation without multi-finger gestures | Planned |
| Vibration and a visual alert alongside sound for an incoming call | Planned |
| Voice messages can be supplemented with text | Planned |
| Subtitles or a text alternative for instructional videos | Planned |
| Customer service reachable by text (email and chat) | Planned |
For each row, fill in: meets, partially meets or planned. Be honest. A statement that says everything meets the standard when it does not is a greater risk than one that openly names what still needs to be done.
5. What is not yet accessible
SPREQ is still in development and available as a closed pilot. A full external accessibility test is planned before the public launch. We will publish known points for attention here, along with how we intend to resolve them, as soon as the test has been completed. If you already run into an accessibility problem now, please report it via toegankelijkheid@spreq.nl and we will look for a solution together.
For each point, state: what the problem is, who is affected by it, what alternative is available and when we will resolve it.
6. How we safeguard accessibility
- Accessibility is part of our definition of done for every new feature
- We test every release with VoiceOver and TalkBack
- We carry out an external accessibility test at least once a year
- With every change to the registration, payment or reporting flow, we run an additional check
- Our support staff are trained to answer questions about accessibility
7. This statement in other formats
This statement is available as text at spreq.nl/toegankelijkheid, and on request as a spoken audio file. Request this via toegankelijkheid@spreq.nl.
8. Feedback and contact
If you run into an accessibility problem, please report it via toegankelijkheid@spreq.nl. We respond within 5 working days and let you know what we are doing about it.
9. Supervision
In the Netherlands, the Netherlands Authority for Consumers and Markets (ACM) supervises the accessibility of e-commerce services and electronic communication services. If you cannot resolve the matter with us, you can file a report there via acm.nl.
10. Preparation and review
This statement was drawn up on 14 August 2026 on the basis of a self-assessment. We review the statement at least once a year and whenever there is a significant change to the app or the website.